December 10, 2010 —
admin
Our Milestones
From inception, we at Gati have been obsessed with providing the best possible service. This obsession has not only led to dramatic changes in our business, but has also resulted in setting new benchmarks for the industry.
Recent Years Milestone History
1989-1995
- New concept of Door to Door service. A Money Back Guarantee was given in case of delay in delivering shipments.
- Cash-On-Delivery (COD) - Gati started a unique value-added service called Cash-On-Delivery (COD).
- Call Free Number - Gati was the first in the logistics industry in India to introduce the concept of a Call Free Number.
1996
- Tied-up with Indian Airlines to facilitate speedier delivery of shipments.
1997
- Introduced the concept of 3rd party logistics (3PL)
1998
- First Logistics Company in India to be awarded ISO 9001 Certification.
- Launched courier service - Suvidha, which was later called as IC Zipp Courier.
1999
- Gati International - Gati expanded to SAARC countries through tie-ups with the postal departments of Bhutan and Maldives.
- The P.D. Agarwal Development Centre was set up in Pune exclusively for employees training and development.
2001
- Gati Millennium Parcel Express - Gati launched the first exclusive Cargo Train between Mumbai and Kolkata in association with Indian Railways.
2003
- Gati@web: Internal processes were simplified and moved to Oracle platform.
- Launched India-centric distribution solutions. Forayed into Singapore, the international business hub.
- Migrated the operations to the first of its kind web-based solution -GEMS
2004
- Introduced mechanized racking systems in the automated warehouse at Panvel, Maharashtra.
2005
- Introduced State-of-the-art Mechantronic Warehouses with APL racking and modern handling equipment in major cities across India.
2006
- Customer Convenient Centers introduced to enhance accessibility
- Launched Gati Student Express
- Gati Miles a Redemption Coupon to settle cashless claims.
- Online Employee Information System and Performance Management System introduced.
2007
- Strategic alliance with China Railway Express International Logistics Co. Ltd.
- Opening of Mega state-of-the-art Mechantronic Express Distribution Centre in Bangalore
- Introduced VTS (Vehicle Tracking System)
- Launched a joint Courier and Air Cargo Service with Air India.
- Gati Cafe Deliver – a unique concept, an outlet offering a menu of services
- DOD Direct (Draft online) to reduce cycle time of customer payments.
- Introduced 40ft container vehicle with German based double deck system technology
2008
- Launched the Centralized Call Centre at Nagpur
- Launched the Millennium Parcel Express Train between KYN (Mumbai) and Guwahati
- Strategic Alliance with GLS (General Logistics Systems) Europe's Parcel Leader.
- Launched Gati Europe Express.
- Introduced e-POD (Electronic Proof of Delivery) and Centralized POD Cell.
- Launched Gati Happiness – a window online to buy a range of delicious products.
2009
- Launched the Mechantronic Warehouse in Hyderabad
- Launched 10C, a solution for information on real time shipment delivery notification.
- Launched Gati Academy
- Launched Gati Art Express
- Introduced SQS (Service Quality Standardization) .
2010
- Launched Gati Redsun, Supply Chain Division – Gati's first stepforward for becoming a knowledge company and an integrated Supply Chain Solutions provider.
- Launched Gati venturing in E-Commerce – 'makemygiftz.com', Gati's new web service to offer its customer a complete e-commerce platform linked to a physical distribution network.